Last Update: 11 July, 2011

Frequently Asked Questions

GlobeConsult has put together the following Frequently Asked Questions. If you cannot find what you are looking for here, please feel free to contact us by email by clicking on the following to obtain information about our products and services

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Who are some of GlobeConsult's major customers?

Some of our larger customers have included: Health Canada, Public Works and Government Services Canada (PWGSC), Department of National Defence (DND), Heart & Stroke Foundation, PT Telkom Indonesia, Portugal Telecom, Uganda PTT, Lanark Communications Network, Town of Perth, City of Ottawa, the United Way, Heritage Canada, The Aga Khan Fund for Economic Development (AKFED), Saudi Telecom, Bell Canada, Stentor (Telecom Canada), Kootenay Association for Science & Technology (KAST), Employment & Immigration Canada (HRDC), Town of Mississippi Mills, City of Guelph and the County of Wellington, and Canadian Museum of Nature.

What are some of GlobeConsult's recent projects?

Some of our recent projects have included:

Project #42,

February 2011 to present (ongoing)
Health Canada, IT Services, Ottawa, Ontario
Senior Technical Writer

Project Description
Health Canada required a senior technical writer User Acceptance Tester to provide support to communications officers and other team members in an IT project establishing business process maps, governance framework and support services in implementing new legislation. This includes turning legislation and regulations in to codified lists of obligations, authorities, requirements and prohibitions. It will also include a critical review of materials developed to manage internal business processes, drafting Requests For Information (RFI), writing user guides and maintaining/creating business requirements and change requests. Finally, User Acceptance Testing (UAT) is required to run various verification case testing prior to putting the system into production.

Role Description:
1. Rendering Acts and Regulations into codified lists (organising legislation, regulations, etc. by subject matter).
2. Tracing change request impacts through a traceability matrix of Business Objectives, Business Requirements, Functional Requirements and System Requirements.
3. Review and edit materials produced from other communications areas. 4. Generate new sets of business requirements documents following provided guidelines.
5. Write user guides/manuals for submitting Consumer Product Incident Reports online to Health Canada.
6. Developing a web-based CPIR user guide, including a web page for each incident report with all forms pointing to a single "Help On Forms" web page.
7. Running User Acceptance Test (UAT) cases through full verification prior to putting the system into production.

Project #41,

March 2009 to present (ongoing)
PWGSC, ITSB, Gatineau, Québec
Project Manager, Business Analyst and Technical Writer

Project Description
: Public Works and Government Services Canada (PWGSC), Satellite and Wireless Services Department required a Project Manager, Business Analyst and Technical Writer to manage the teams of specialists to develop Statements of Work (SOWs), write RFIs and RFPs and put contracts in place for specific managed wireless services. This includes developing business cases and other process-related activities necessary to provide a managed shared services model under ITSB - SM&D for service delivery, product management of all WiFi, WPTP and WiMAX services across Canada and working with CTO to develop secure wireless standards.

Role Description:
1. Developing Statements of Work (SOWs) and putting contracts in place for Wireless LAN, Wireless Point-To-Point and WiMAX
2. Preparing a work plan for the development of the Statements of Work and associated Business Cases for presentation and approval by Directors General stakeholders for the various phases of the associated wireless services projects
3. Managing the necessary functional and technical analysis to document the results;
4. Managing the product and service management as well as CTO inputs to the development of the SOW including the user requirements for integrating these new Wireless Services into the suite of products and services currently offered by ITSB;
5. Attending and leading project meetings with PWGSC employees and contractors;
6. Managing the consultation process with clients and suppliers to obtain their input and provide information on policies, processes and procedures including the subsequent ordering, billing and pricing of these new wireless services. .

Project #40

December 2008 to present (3 months)
Carleton Place Curling Club
Editor & Webmaster

Project Description:
Manages website design and content, and provides daily updates and changes using Flash received from many sources. Writes articles and edits inputs, schedules, curling results, etc. Maintains website and inputs new content for posting on the website.

Role Description:
1. Edits all inputs and provides content to the website various articles
2. Designed initial layout of website using Flash
3. Developed and defines content for website.
4. Designed an ongoing statistics device that provides the number of hits, with comprehensive real time website tracking and counter
. 5. Provides information on the website of regular news flashes and area events.

Project #39

February 2008 to March 2009 (14 months)
PWGSC, ITSB, Gatineau, Québec
Business Analyst and Technical Writer

Project Description:
Public Works and Government Services Canada (PWGSC), Satellite and Wireless Services Department required a Business Analyst and technical writer to develop two PSEC Gate 1 presentations for Wi-Fi and WiMAX, PSEC Gate 2 presentations for Wi-Fi, three Business Cases studying the financial considerations of providing a managed shared services model under ITSB - SM&D for service delivery and product management of all WiFi, WiMAX and Paging services for all federal government departments across Canada, developing a Statement of Work (SOW) and RFI for Wi-Fi and Wireless Point to Point (WPTP) projects, developing the RFP for WPTP and working with CTO to develop secure wireless standards.

Role Description:
1. Developing a definition of service requirements for WiFi, WiMAX and Paging services at the federal government;
2. Interviewed various wireless vendors to develop technical documentation to ensure the information provided in the reports produced was the most current, reflected industry standards and determined the latest availability and pricing;
3. Documented various IT systems necessary for wireless security, intrusion and rogue device detection, and asset location and developed instructions on their use and limitations;
4. Reviewed existing security information and revised specifications where necessary to meet current wireless requirements;
5. Performing a needs assessment within the various federal government departmentsp;
6. Developing three Business Cases to determine the feasibility of providing a managed shared services model under SM&D part of Information Technology Services Branch (ITSB) for Paging, WiFi (WLAN) and WiMAX;
7. Reviewed existing procurement vehicle for Paging and cellular and developed new contract terms in include WiMAX;
8. Developing procurement strategies with vendors for Paging, Wi-Fi and WiMAX equipment and services;
9. Producing PSEC Gate 1 (feasibility) and Gate 2 (business case) presentations for WiFi, WiMAX and Paging, including, writing speeches, that describe the business transformation process and cost/benefits analysis for the Director General;
10. Worked with PWGSC Real Property Branch (RPB) to determine lessons learned from their Proof of Concept;
11. Developing a Statement of Work (SOW)/RFI for Wi-Fi (WLAN) and to developing the Wi-Fi RFP;
12. Finalizing a SOW and RFI for a Wireless Point-to-Point (WPTP) project and developing the subsequent WPTP RFP;
· Producing procurement considerations for the WPTP RFI & RFP;
13. Creating survey instruments and questionnaire tools and conducted focus groups with 15 client departments for marketing assessment interviews;
14. Facilitated workshops to review project with various stakeholders to obtain feedback and developed a list of recommendations to improve and update project equipment and software requirements;
15. Recording and updating information for the PWGSC computer systems and networks with electronic forms inputs; and
· Developing three comprehensive Business Cases with cost/benefits analysis.

Project #38
November 2007 to February 2008 (4 months)
Health Canada, Ottawa, Ontario
Technical Writer

Project Description:
Health Canada required a Documentation Specialist and Technical Writer for the second phase of their First Nations Inuit Health Branch (FNIHB) Health Record Management (HRM) Capability Study to review, analyse and develop the technical documentation for the Information Management Department.

Role Description:
· Developed the technical documentation for the Health Canada program First Nations Inuit Health Branch (FNIHB) Health Record Management (HRM) Capability Study;
· Provided consistent, better-flowing documentation with proper tables of content, flow charts, and references;
· Developed schedules for the retention FNIHB Health Records;
· Developed the necessary supporting tools, and provided a high level implementation plan;
· Recorded and updated information for the Health Canada computer systems; and
. · Analysed inputs from questionnaires, surveys and interviews, and study data from workshops to ensure they were adequately reflected in the interim and final report

Project #37
August 2007 to October 2007 (3 months)
Heart and Stroke Foundation, Ottawa, Ontario
Business Analyst, Documentation Specialist and Technical Writer

Project Description:
Heart and Stroke Foundation of Canada (HSFC) required a Business Analyst, Documentation Specialist and Technical Writer to review, develop and revise their Policy and Procedures manuals for the Grant-In-Aid (GIA) funding application process, Research Fund Initiatives and Personnel Awards policies and procedures. This is to be hyper-linked to their existing online systems.

Role Description:
· Developed input templates to facilitate processing data via HSFC website;
· Reviewed existing policies and procedures manuals, help facilities and user guides for processing and managing GIA funding applications, Research Fund Initiatives and Personnel Awards and developed proposed new documentation that provided the basic initial information along with new directives for staff;
· Develop a statement of requirements necessary for the revised Policies and Procedures documents;
· Scheduled orientation sessions for research staff and support group to explain the duties they are expected to undertake for the various GIA functions and to provide the processes to review the ongoing documentation and make recommendations for future improvements;
· Set up schedules for the retention of the Grant-in-aid policies and procedures;
· Analysed existing manuals and user guides and developed new documentation and made recommendations and produced better flowing and more concise information;
. · Documented details from their current IT systems used for entering applications information into the 4th Dimension Relational Database Management System (RDMS) and provided instructions and guidelines on its use; and
· Conducted workshops with stakeholders for analysis to define procedures for preparing and managing peer review Scientific Review Committee (SRC) meetings. · Produced funding decisions processes and notifications.

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