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Technical Support
GlobeConsult can provide the necessary technical support to all applications provided as well as existing applications
within your organisation. In keeping with our commitment to providing the best overall and complete service, we want to
ensure that the telecommunications services provided to its clients has the best and most economical technical support
available. This availability of a support pool will ensure that knowledgeable staff are ready and on site as quickly as
possible to remedy any problems that develop. Our team will work with your staff as well as the technical support
resources of the various vendors to provide the most comprehensive and cost-effective support possible. We have access the
the most qualified technical people with a strong and proven track record covering all facets of telecommunications
networks, services and related technologies. We will assess each requirement and provide a complete cost analysis for the
specific support programme and schedule of support activity for each requirement.
 Our Support Framework
Situation Analysis:
We will perform a complete study of the current situation, looking at existing technologies and planned upgrades;
analyse the current network environment and document existing network facilities, equipment, computer software and
interface facilities.We will determine with the customer specific deficiencies with their current technical support as
applicable.
Analysis of Requirements:
GlobeConsult will focus on identifying various alternatives available to the clients in order to enhance services for
the future, while pursuing technical support for the existing facilities. With this information, we will determine total
support requirements and respective costs.
Work Plan:
A work breakdown structure will be produced for the specific technical support for each client using the latest software
tools available. Our approach is that of team work in which the synergy of the whole team is built on the individual
professional efforts and as such we will work in conjunction with the identified client groups at the outset of the
project. This way, we can refine the proposed technical support activity to better meet the clients objectives.
Work Activity and Schedules:
GlobeConsult will provide, necessary workplans detailing all support activity in conjunction
with the client. Complementing efforts by both our staff will be required for the collection of data needed to perform the
situation analysis work. Such activity includes: current environment, various configurations, costs and coordination of
related activities will need to be examined. Such efforts will ensure project objectives are met and that any changes or
modifications to project scope will dovetail, after review, with the project work plan.
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